Note: Our current services primarily consist of free educational content and personalized recommendations. This policy applies to any future paid products or premium services.
1. Free Services
Most of our current services are provided free of charge, including:
- Solar cooking quiz and personalized recommendations
- Basic DIY guides and materials lists
- Educational content about solar cooking
- Email support and guidance
No refund is applicable for free services as no payment is required.
2. Future Paid Services
Should we introduce paid premium services, the following refund policy will apply:
Eligible for Refunds:
- Digital products: Within 7 days of purchase if not downloaded
- Consultation services: Before the session begins
- Premium guides: Within 3 days if dissatisfied
- Course enrollments: Within 14 days with less than 25% completion
Not Eligible for Refunds:
- Digital products after download and 7-day period
- Completed consultation sessions
- Custom design services after delivery
- Services used or consumed
3. Refund Process
To request a refund for any future paid services:
- Email us at refunds@solarcookpro.com
- Include your order number and reason for refund
- Provide any relevant details about your experience
- Allow 5-10 business days for processing
4. Processing Time
Approved refunds will be processed within:
- Credit card payments: 3-5 business days
- PayPal payments: 1-2 business days
- Bank transfers: 5-7 business days
- Digital wallet payments: 1-3 business days
5. Partial Refunds
In some cases, partial refunds may be offered for:
- Services partially consumed
- Courses partially completed
- Consultation sessions that ended early due to technical issues
6. Exceptional Circumstances
We may provide refunds outside our standard policy for:
- Technical issues preventing service access
- Billing errors or duplicate charges
- Service unavailability due to our systems
- Unsatisfactory service quality (case-by-case basis)
7. Non-Refundable Scenarios
Refunds will not be provided for:
- Change of mind after consuming digital content
- Failure to follow provided instructions
- Dissatisfaction with results due to user error
- Third-party costs or materials purchased based on our recommendations
8. Dispute Resolution
If you're not satisfied with our refund decision, you may:
- Request escalation to our management team
- Use alternative dispute resolution services
- Contact relevant consumer protection agencies in India
9. Contact Us
For refund requests or questions about this policy:
Email: refunds@solarcookpro.com
Address: Mumbai, India
Phone: +91 (available on request)
Response time: Within 24-48 hours